Skip to content Skip to sidebar Skip to footer
Home / Data Not Cleared Sync & Try Again

Data Not Cleared Sync & Try Again

Post a Comment

Fitbit smartwatch error data not cleared sync and try again

While Fitbits piece of work smoothly most of the time, sometimes things don't go to plan, and yous see a big red X on your Fitbit'south screen with the message that's it'south not been able to clear its data.

Commonly, you can go past this screen by syncing to the Fitbit app (or via Fitbit Connect.)

However, if your Fitbit is stuck on this red X and tin't articulate its data or the message keeps reappearing, we detail some troubleshooting steps that fix this error and hopefully get your Fitbit lookout working once again.

So allow's get to it!

Quick checklist myhealthyapple quick checklist icon

Review this checklist before you start troubleshooting.

  • Manually sync with the Fitbit app using the Sync At present feature.
  • Fully charge your Fitbit.
  • Update your phone, tablet, or computer to the latest version of the Fitbit or Fitbit Connect app.
  • Verify that the Fitbit app runs or refreshes in the background.
  • For Android users, clear the Fitbit app's cache in Settings > Apps > Fitbit > Storage & cache > Articulate cache.
  • Shut or force cease the Fitbit app and then open it over again.
  • Restart your phone (tablet or computer) AND your Fitbit.
  • Turn off the Bluetooth from any other nearby devices that too have the Fitbit app installed.
  • On the main phone, tablet, or estimator you sync with, toggle Bluetooth off and on.

Related reading

  • Does your Fitbit screen close off also fast? Change this ane thing
  • Fitbit brandish screen black and not working or turning on? Let's fix information technology!
  • Fitbit Versa or Sense non syncing? How to fix a Fitbit that won't sync

Fitbit screen stuck on a red X and not clearing data? Check its pairing

If y'all connect your Fitbit to more than one mobile device (similar an iPhone and an iPad) or computer, that might be the trouble.

It seems that Fitbits work best when they only connect to a single computer, telephone, or tablet.

Decide which mobile device (or figurer) is most of import to you to business firm your Fitbit data and the app. For any other devices, either remove the Fitbit app entirely or remove your Fitbit from the app.

Remove a Fitbit from the Fitbit app

  1. Open up the Fitbit app.
  2. Get to the Today tab and tap on your profile icon or motion picture at the top. Profile account icon in Fitbit app
  3. Tap on the Fitbit device's proper name. Fitbit in list of account options in Fitbit app
  4. For Apple tree devices, curl downward and choose the Remove This imprint and confirm. For Android, tap the trash tin and confirm yous desire to remove and unpair the Fitbit.delte fitbit device from fitbit app
  5. Open up the device's Bluetooth settings and verify that it's not listed as a connected device. If it is, tap it and choose to forget the Fitbit from the Bluetooth settings. iPhone bluetooth forget this device

After removing the Fitbit from any additional computers, mobile phones, or tablets, try syncing your Fitbit with the single remaining device using the Fitbit app and see if it clears the crimson Ten from your Fitbit's screen.

Modify your Fitbit'due south clock face up.

Temporarily changing your Fitbit's clockface ofttimes helps get your watch and the Fitbit app to refresh their connection.

How to change the clock face on your Fitbit

  1. Open the Fitbit app on your paired mobile device.
  2. Tap the Today tab > your business relationship film or icon at the top.
  3. Choose your Fitbit from the account list.
  4. Tap Clock Faces. tab for clock faces in Fitbit app
  5. ChooseAll Clocks and Select a new clockface from the By Fitbit options. Clock faces by Fitbit in the Fitbit app
  6. Tap and install the new clock face up. Allow or disallow any requested permissions, if needed. allow Fitbit clock face permissions to health data
  7. Wait for the clockface to download to your Fitbit. Once consummate, tap your Fitbit'south screen and see if y'all can at present navigate it without the data not cleared mistake message.

If the new clockface solves the problem, you tin can repeat these steps and change the clock face back to your previous one, if desired.

For issues installing a clock face on your Fitbit, come across this articleCan't change the clock face on your Fitbit? Let'south fix information technology.

Re-pair your Fitbit to your phone'south Bluetooth

  1. Open the Bluetooth settings on your telephone, usually plant in Settings > Bluetooth.
  2. Select your Fitbit from the list of connected Bluetooth devices.
  3. Choose the pick toForget or Forget this device–forgetting unpairs your Fitbit from your phone's Bluetooth. Forget Fitbit from Bluetooth settings on Android
    1. If you lot come across a notification asking you to permit your phone to display notifications from your Fitbit, tap Permit.
  4. Open the Fitbit app.
    1. Do not connect to Bluetooth through your phone's BT settings. Y'all accept to get through the Fitbit app for the pairing process to work correctly.
  5. Tap your profile moving-picture show or icon and choose your Fitbit device.
  6. Look for a notification to start the Bluetooth pairing process and follow the screen's directions to ready this upward once again. pairing request for Fitbit app on mobile using Fitbit app
  7. If you don't see a notification, tap the Notifications settings inside the Fitbit app to bound-start the pairing process. notification settings in Fitbit app

After successfully re-pairing with Bluetooth, look for your device to automatically sync with the Fitbit app or tap Sync Now.

Articulate your Bluetooth'southward cache (Android but)

Android phones and tablets also include an boosted Bluetooth feature to clear just the Bluetooth cache.

  1. Go toSettings > Apps & Notifications (or Apps.)
  2. Bear witness all your apps.
  3. Tap theMenu or More than button (icon looks like 3 dots or three lines.)
  4. ChoseProve system (or Show system apps.)
  5. Scroll the listing and tapBluetooth.
  6. ChooseStorage & cache(or Storage.)
  7. TapClear enshroud.

Supersede your Fitbit in the Fitbit app

We frequently see this information not cleared error when folks simply recently factory reset their Fitbits (also called clear user data) but forgot to remove it from the Fitbit app first.

This tip often works even when you did not recently clear your Fitbit's user data (factory reset.)

If you mill reset your Fitbit without first removing information technology from your Fitbit account, follow these steps

  1. Open your phone'southward Bluetooth settings and remove the Fitbit from the list of devices by tapping it and forgetting it. iPhone forget Fitbit Inspire in Bluetooth settings
  2. Open up the Fitbit app and tap your account picture or icon at the elevation.
  3. SelectReady a Devicefrom the list of account options. If you meet your electric current device listed, that's okay just do non tap it.Fitbit app set up a device
  4. Choose your current Fitbit model from the list of options. If you don't see your model, scroll down. Fitbit app choose model to set up
  5. Choose the option to Supplant your Fitbit. Fitbit app add a replacement Fitbit device
    1. Identify your Fitbit on its charger and follow the on-screen instructions.
    2. Wait for the app to find your Fitbit and enter the dent code to re-pair your Fitbit to the app.
    3. Grant the Fitbit any permissions requested.

Remove your Fitbit from the Fitbit app and add it back

If your Fitbit continues to brandish the message data non cleared sync & try once more and you already tried the Bluetooth tips above, completely removing your Fitbit from the app might do the trick.

  1. Open up the Fitbit app on your paired phone (tablet or computer.)
  2. Choose the Today tab so tap on your profile icon or pic at the top.
  3. Select your Fitbit device from your account list.
  4. Scroll down, and tap Remove, then ostend. Remove a fitbit from the Fitbit App using an Apple Device
    1. For Android devices, tap the trash tin and confirm you want to unpair. Fitbit app for Android remove Fitbit from app
  5. Open your Bluetooth settings on your phone. If you lot see your Fitbit listed, tap information technology and choose to Forget it.
  6. If you yet connect your Fitbit to multiple devices with the Fitbit app, similar a phone and a tablet, echo steps 1-5 for each additional phone, tablet, or computer.
  7. Restart your telephone. restart Apple and Android devices including iPhone with slide to power off
  8. Connect your Fitbit to its charger and start charging information technology.
  9. Open the Fitbit app once again and go to Today > profile picture or icon.
  10. Tap the option to Gear up up a Device. set-up a new device inside the Fitbit app
    1. On the prepare-up screen, choose your Fitbit model, and so tap Fix. Fitbit app set up banner
    2. Wait for the Fitbit app to find your Fitbit, enter the pairing code from your Fitbit's screen, and follow the on-screen instruction to consummate pairing and setting up features.

Reset your Fitbit

If your Fitbit is yet showing that its data is not cleared, a factory reset is the terminal step to try.

When you reset your Fitbit back to factory standards, yous lose whatsoever data, like step count and other activity/health information, that was not previously synced to your Fitbit account.

Additionally, whatever third-political party apps, clock faces, and other customizations are also removed from the Fitbit.

Before you mill reset, remove your Fitbit from the Fitbit app following the directions in a higher place.

If you can navigate (swipe) to a unlike screen on your Fitbit, use these steps to factory reset your Fitbit.

  1. Open theSettings app.
  2. ChooseNigh.
  3. TapMill Reset or Clear User Data. reset to factory settings Fitbit Ionic

For the newest Fitbit watches, attempt this manual reset process only if y'all cannot access the software method and your Fitbit is however stuck on the reddish 10 screen.

  1. Press and hold the side button until the screen turns off, usually 8-10 seconds. Fitbit watch side button for Sense and Versa 3
  2. As the screen turns off and you feel a curt vibration, release the side button and immediately press and hold that button again.
  3. Wait for the Fitbit logo to announced. Fitbit logo on-screen of Fitbit smartwatch
  4. Once it disappears, immediately release the side button and printing and hold information technology once more until you feel another vibration.
  5. After you feel the vibration, release the push. This second vibration indicates you've started the manufactory reset.

See this article.Demand to restart or reset your Fitbit? Acquire the steps for detailed step-past-step directions on resetting your Fitbit model.

Contact Fitbit Support Fitbit Help Fitbit Support

If, after all these troubleshooting steps, your Fitbit continues to be stuck on that screen or if it routinely pops upward, attain out to Fitbit Client Support for further aid.

Before you contact Fitbit, make sure yous have your series number, proof of purchase and check its current warranty condition.

In general, Fitbit offers a one-twelvemonth warranty for most of its wearables in the The states and 2 years for Europe. If your Fitbit is nether warranty and their back up team cannot fix information technology, they send a replacement at no charge to y'all.

Even if your Fitbit is more 1 or 2 years erstwhile, Fitbit Support ordinarily offers a replacement disbelieve.

walkeroplace56.blogspot.com

Source: https://www.myhealthyapple.com/how-to-fix-a-fitbit-that-shows-a-red-x-with-message-data-not-cleared/

Post a Comment for "Data Not Cleared Sync & Try Again"